You've Got Questions. We've Got Answers
GENERAL QUESTIONS
What type of clients do you work with?
We work best with founders, creatives, nonprofit leaders, and service-based entrepreneurs who are clear on their mission but overwhelmed by execution. Most come to us during growth, pivot, or launch phases—with a backlog of tasks and a deep need for systems they can trust. We bring calm, strategic support to help you move forward with clarity and ease.
What makes The Emerald Current different from traditional agencies?
We blend the flexibility of virtual support with the intention of strategic project management. Unlike many task-focused VA models, we act as collaborators—bringing not just structure, but insight. We build with you, not just for you. You’ll always know where things stand and how it connects to your larger vision.
SERVICES + BOOKING
Do you offer one-time support or only long-term packages?
We offer both. Choose from hourly Flow Hours (1-hour minimum), scoped project packages, or long-term retainer partnerships. Start where you are—whether you need a single lift or sustained support.
How do I know which service is right for me?
A 30-minute discovery call is the best first step. It’s designed to help you explore what kind of support aligns with your needs—no pressure, just clarity.
How do I get started?
Start with our contact form or a discovery call. We’ll explore your goals, challenges, and support needs. From there, we’ll recommend a path, send over a proposal, and guide you through onboarding. Not ready to talk yet? Email us at hello@emeraldcurrent.com or call 253.220.6178.
PAYMENT + POLICIES
How does billing and payment work?
To keep things clear and fair, here’s how billing works: - Hourly sessions: Paid in full at booking. Work begins only after payment + signed agreement. - Project packages: 50% deposit, balance due at milestones or delivery. - Retainers: Billed monthly in advance. Custom schedules available for long-term commitments. All terms are outlined in your agreement, and you’ll get reminders before any payments are due.
Do you offer payment plans?
Yes—for packages and retainers, we offer: * 2-, 3-, or 4-part installments * Early payment discounts on some packages * Net 10 terms for approved nonprofits and aligned organizations Hourly services are billed upfront and not eligible for payment plans.
What if I need to reschedule or cancel a session?
Life happens. Here’s our approach: - Hourly sessions: Reschedule with 24+ hours’ notice - Projects/retainers: Follow terms in your agreement (typically 7 days’ notice) - Deposits: Non-refundable, but may be credited toward future services in some cases We’re flexible—but firm on the boundaries that keep our work flowing well.
Still wondering?
We know your business isn’t one-size-fits-all—and neither are your questions.
📞 Prefer to talk it through? Book a free discovery call — it’s collaborative and pressure-free.
✉️ Want to write it out? Send us a message, and we’ll respond within 2 business days with thoughtful, tailored support.
However you reach out, your clarity matters to us.
